Shipping policy
Shipping Policy
Last updated: August 24, 2026
Thank you for shopping with Alice The Label! We’re so happy to have you here and are committed to getting your order to you as quickly and safely as possible.
Order Processing
Please keep in mind that all of our original designs are made to order. We aim to have all orders processed and shipped as soon as we can, but please allow us at least 5 business days after your order has been placed.
During sales, promotions, holidays, or periods of high order volume, processing times may be slightly longer. We appreciate your patience and understanding during these times.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
Shipping Within Canada
Alice The Label currently ships within Canada only.
Orders over $100 ship for free! For orders under, we use a flat rate of $15 for shipping across Canada.
Please note that delivery times are estimates provided by the shipping carrier and are not guaranteed. Delivery times begin once your order has been shipped, not when your order is placed.
Tracking Your Order
Once your order has shipped, you will receive an email containing your tracking information, when available.
Please allow up to 24–48 hours for tracking information to update after your shipping confirmation has been sent.
Shipping Delays
While we do our best to ship orders within our stated processing time, Alice The Label is not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances beyond our control.
If your order appears to be delayed, please check your tracking information for the most up-to-date information.
Incorrect Shipping Information
Please carefully review your shipping address before completing your order.
If you realize that your shipping information is incorrect, please contact us as soon as possible at orders@shopalicethelabel.ca We will do our best to make changes before your order is shipped, but we cannot guarantee that changes can be made once an order has entered processing.
If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the package needs to be reshipped.
Lost, Stolen, or Damaged Packages
Once a package has been marked as delivered to the address provided at checkout, Alice The Label is not responsible for packages that are lost or stolen after delivery.
If your package arrives damaged, please contact us at orders@shopalicethelabel.ca as soon as possible with your order number and photos of the damaged package and/or items. We will review the situation and work with you to determine the appropriate next steps.
If your package appears to be lost in transit, please contact us at orders@shopalicethelabel.ca and we will do our best to assist you.
Questions About Your Order?
If you have any questions or concerns regarding your order or shipping, please contact us only by email at:
We’re always happy to help!
Alice The Label reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date.